Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our Service, or contact us for support. This includes:

• Account Information: Name, email address, and password when you register
• Billing Information: Payment method details processed through secure third-party processors
• Communication Data: Call logs, message metadata (not content), and usage patterns
• Device Information: IP address, browser type, operating system

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send billing information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We share information with trusted third-party vendors who assist in operating our Service
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition of our company
• With Your Consent: We may share information for any other purpose with your consent

We implement industry-standard security measures to protect your personal information, including:

• End-to-end encryption for all communications (SRTP/TLS)
• Secure data centers with physical and digital access controls
• Regular security audits and penetration testing
• Employee training on data privacy and security practices

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us.

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

Our Service integrates with third-party services including Google (for authentication). These third parties have their own privacy policies, and we encourage you to review them.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal data

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@btelb.com
• Phone: (312) 598-7117